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Aplia > Student FAQ

Student FAQ

Product Questions

For information on course enrollment, access and payment please go to www.cengage.com/dashboard. If you have any questions please contact Support.

Due dates are displayed to left of each assignment. If your assignment has expired, "past due" appears to the right. Answers to graded problem sets must be submitted before the due date.

Unfortunately, Aplia cannot reopen an assignment once the deadline has passed. We can award credit only for answers you submit before this cutoff. Your instructor has designated a strict cutoff date and time for each assignment, and we don't interfere with his or her management of your course.

If you have any further questions regarding your score, it would be best to refer to your instructor, as he or she will determine your final Aplia score.

Your instructor has elected to give you the option to submit an assignment before the due date passes. By electing to submit the assignment early, your final score will be reported to your instructor and will appear on your Grades page.

You will be able to see the score for each question on the Assignment page. On your Home page, a submitted assignment will be indicated as "Submitted."

My Practice Reviews and email reminders will still be based on the due date. My Practice Reviews will be generated after the due date passes if you score below 80% on a question. If you have set your preferences to receive email reminders, you will still receive the reminders either 24 or 72 hours before the due date of the assignment.

If you have any additional questions, please contact Support for assistance.

Unfortunately, Aplia cannot assist students with answering problem sets. We recommend contacting your instructor or TA directly for help with your question, as they will be able to respond to you more effectively.

Errors occasionally slip through. If you find errors, please let us know. Contact Support with the name of the assignment, the question number, and a brief description of the problem. Our content team will tackle the problem right away.

We are sorry to hear that you are unable to find this assignment. If an assignment appears to be missing from your assignment page, your instructor may have set it to be invisible to students.

We recommend contacting your instructor for additional information, as Aplia does not control assignment visibility or schedules for individual courses. If you have contacted your instructor but still need assistance, please contact Support and we'll be happy to help you.

We apologize for the trouble you are having with your Aplia assignment. Our system will not record answers unless a button has been pressed, and if you did submit your answer, it has been recorded.

Unfortunately, Aplia is unable to reset or extend due dates for this particular set of assignments. We suggest you contact your instructor with regards to your situation.

In brief:

  1. Practice assignments are used to help prepare you for graded assignments. Scores from practice assignments are not used for assessment purposes (in other words, they are not part of your grade).
  2. Graded assignments are used by your instructor to assess your performance in the class, and they will be graded.

Below are more details about the differences:

Graded Assignments

  • You can work on these assignments as many times as you like up to the due date.
  • Your answers are not graded until the due date passes.
  • You can check to see if you saved an answer for a question by navigating to the Assignment and looking for a diamond in the Status column. (You can get to the Assignment page by clicking the assignment title from the Home tab. Or, from within an assignment, click the Back to Assignment list.) If diamonds are present for all questions, it means you submitted the assignment.
  • Once the due date has passed, you will not be able to modify your answers, but you will still be able to access the assignment.
  • After your assignment has been graded, you can see how you did on the assignment by going to the Grades page.

Practice Assignments

  • You can access these assignments as many times as you like during the term.
  • The due dates for these assignments are only suggestions for when you should work on them.
  • You can clear your answers for these assignments and begin from scratch.
  • Once you submit an answer to a question, you will receive immediate feedback. You will see if you answered the question correctly, and you will be provided a detailed explanation of the correct answer.
  • Your instructor will not have access to your practice assignment scores.
  • Attempting practice assignments improves students' performance on graded assignments. We encourage you to use this resource to your advantage.

If you have more specific questions about how Aplia assignments work, please contact Support and we'll be happy to assist you further.

Aplia records an answer each time you press the Save & Continue or Grade It Now button, and you do not have to complete an entire problem set before your answers are recorded.

If you encounter any technical issues when you try to submit an answer, you will see an error message. If this occurs, please try the following:

  1. Try to resubmit your answer.
  2. If it still doesn't work, log out of the site, log in again, and try to submit your answer again.
  3. If this last attempt fails, please contact us and we will help you resolve the issue.
  1. Has the due date passed? For graded assignments, your score will appear once the due date has passed.
  2. The Aplia system tracks user activity, including logins and answers submitted. If you received a zero on an assignment for which you should have received credit, we can track your activity on the Aplia website to see why you received a zero. Click here to request that a report of your activity on the Aplia website be sent to you and your instructor. Include the assignment(s) in question and the exact days and times you worked on the assignment(s).
  3. Upon completion of an Aplia assignment we advise that you email yourself the assignment receipt by clicking the Email Assignment Receipt button on the bottom left when viewing the problem set. Assignment Receipt is proof of the work you have done in the problem set. You will need to submit it with any support cases concerning your grades.

Scores for graded Aplia assignments become available after the due date. To view available scores, sign in to your Aplia course and click the Grades tab on the navigation bar.

Every instructor uses a different grading method. We suggest speaking with your instructor to see how well you are doing in the course. View your raw Aplia scores by signing in to your Aplia account and clicking the Grades tab in the upper right.

Instructors and students can't customize the threshold. We've done some data analysis to determine the best overall threshold so that students aren't overwhelmed with questions, but at the same time, get the targeted materials they need.

Cengage Learning is committed to making its educational materials accessible to users of all abilities. If you are using a screen reader, you should be able to access all pages of the Aplia application except for the homework. Screen readers may be able to access some portion of Aplia's homework, but this functionality is not fully supported.

To learn more about how students with disabilities can use Aplia, please view Aplia Accessibility Solutions, which gives detailed information on zooming, screen magnification, printing, screen readers, e-book use, videos, and other resources.

To learn more details about Aplia's accessibility, please view the Aplia Voluntary Product Accessibility Template. To learn more about Cengage Learning's commitment to Accessibility please view www.cengage.com/accessibility.

Unfortunately, Aplia does not currently recommend or support the printing of entire problem sets within the Aplia framework. However, if there are specific questions that you would like to print, you may be able to do so using your browser's Print function.

All Internet browsers are a little different and may require different settings to be changed. To print a question from most browsers, please do the following:

  1. Click File in the browser's menu bar.
  2. Select Print from the dropdown menu.
  3. (Optional) If the printout is formatted incorrectly, you may need to modify the print settings (for example, to fit the printout on one page or to adjust the margin width). To do this, select Page Setup from the File menu and adjust the page settings accordingly. You may find it helpful to set the page orientation to Landscape.

Please remember that you have unlimited access to your Aplia course for the duration of the term. You can return to your course assignments at any time during the term to review questions online and prepare for exams or papers.

Technology and Support Questions

We understand that this problem is frustrating, and we would like you to try a few things to locate and correct the problem. First, we will have you check your computer's system configuration and make any necessary adjustments. Second, we will suggest some common troubleshooting solutions.

If the configuration check and troubleshooting don't solve your problem, please contact Support and describe what you're experiencing. The more details you can provide, the better we will be able to help you.

We appreciate your cooperation and patience while we help you resolve this issue.

System Configuration:

To confirm that your computer meets our minimum system requirements, please complete the following steps:

  1. Go to www.aplia.com
  2. Click the link for Support and then click on System Requirements.
    • This will perform a 20-second automated test to ensure that your browser is working as it should and that you can view the site correctly. You should see six green check marks at the end of this automated test.
    • You will then want to run the two manual tests by clicking the appropriate links in the Manual Test section of the page.
    • If you need to change any of your system settings, you will be given instructions at the end of these tests.
  3. If your computer fails the configuration test, please contact Support and let us know which portion of the test your computer did not pass.
  4. If your computer passes the configuration test, please read on and try a few other troubleshooting options.

Troubleshooting:

The most common causes for technical problems are listed below, along with instructions for eliminating each cause.

  1. Your computer's security settings interfere with your access to Aplia.
    • If you use Internet security software such as Norton or Zone Alarm, your security settings may be set to a level that interferes with access to our site. You will need to modify these settings to make Aplia a "trusted" site:
      1. Disable the personal firewall, if you have one enabled.
      2. Close all browser windows.
      3. Open a new browser window and try loading the pages in Aplia that usually don't load.
    • If the pages load successfully, your firewall is blocking access to Aplia. You will need to add www.aplia.com and courses.aplia.com to your list of "safe sites" or whatever terminology your firewall software uses.
    • If you are unable to do this, please contact Support and tell us the brand name and version number of the Internet security software installed on your computer.
  2. You cannot access Aplia from within another program or through a link.
    Sometimes we see incompatibility between Aplia and other programs (for example, AOL, Blackboard, WebCT).
    • Open a new browser window and type the URL for Aplia (www.aplia.com) into the address bar.
  3. Your browser's temporary Internet files have not been cleared.
    Sometimes your computer can inadvertently store incorrect information in its temporary memory ("cache") that causes confusion when accessing our site. If you clear the cache and allow Aplia to re-establish a new link, this may correct the problem.

Sometimes the temporary Internet files that are stored by browsers can cause problems for users attempting to view Aplia site content.

We would like you to try a few things to see if we can locate and correct the problem. First, we'll have you check your computer's system configuration and make any necessary adjustments. Next, we will suggest some common troubleshooting solutions. Mac users have found the third troubleshooting tip, regarding clearing your cache, to be particularly helpful.

If the configuration check and troubleshooting don't solve the problem, please respond to this e-mail and describe what you're experiencing. The more details you can provide, the better we can assist you.

A temporary workaround for the trouble that you are experiencing may be to copy and paste your answer into the answer field, rather than attempting to input text into the field directly.

We appreciate your cooperation and patience while we help you resolve this issue.

System Configuration:

To confirm that your computer meets our minimum system requirements, please complete the following steps:

  1. Go to www.aplia.com
  2. Click the link for Support and then click on System Requirements.
    • This will perform a 20-second automated test to ensure that your browser is working as it should and that you can view the site correctly. You should see six green check marks at the end of this automated test.
    • You will then want to run the two manual tests by clicking the appropriate links in the Manual Test section of the page.
    • If you need to change any of your system settings, you will be given instructions at the end of these tests.
  3. If your computer fails the configuration test, please contact Support and let us know which portion of the test your computer did not pass.
  4. If your computer passes the configuration test, please read on and try a few other troubleshooting options.

Troubleshooting:

The most common causes for technical problems are listed below, along with instructions for eliminating each cause.

  1. Your computer's security settings interfere with your access to Aplia.
    • If you use Internet security software such as Norton or Zone Alarm, your security settings may be set to a level that interferes with access to our site. You will need to modify these settings to make Aplia a "trusted" site:
      1. Disable the personal firewall, if you have one enabled.
      2. Close all browser windows.
      3. Open a new browser window and try loading the pages in Aplia that usually don't load.
    • If the pages load successfully, your firewall is blocking access to Aplia. You will need to add www.aplia.com and courses.aplia.com to your list of "safe sites" or whatever terminology your firewall software uses.
    • If you are unable to do this, please contact Support and tell us the brand name and version number of the Internet security software installed on your computer.
  2. You cannot access Aplia from within another program or through a link.
    Sometimes we see incompatibility between Aplia and other programs (for example, AOL, Blackboard, WebCT).
    • Open a new browser window and type the URL for Aplia (www.aplia.com) into the address bar.
  3. Your browser's temporary Internet files have not been cleared.
    Sometimes your computer can inadvertently store incorrect information in its temporary memory ("cache") that causes confusion when accessing our site. If you clear the cache and allow Aplia to re-establish a new link, this may correct the problem.

If you are not taking an economics course, please disregard this part of the configuration test, as it is a test to see if you can run economics experiments. If you are taking an economics course, please continue to read.

Please note: If you can't launch an experiment that is scheduled to begin within the next 10 minutes, we strongly recommend that you contact your instructor immediately. You should inform him or her that you will not be able to participate in the experiment. If you are in a computer lab or are in close proximity to another student from your course, you may be able to observe the experiment. Otherwise, you can proceed to troubleshoot the problem as described below.

When you tried to run the configuration test, you may have received a warning message stating that Port 2222 was blocked. Port 2222 is the gateway your computer uses to access game programs on the Internet. Our experiments are types of games, so if Port 2222 is blocked, you won't be able to run them. To unblock this port, you'll need to modify the firewall settings on your network or individual computer.

You may want to refer to your instructor to verify that your class will be participating in experiments. If you will not be participating in experiments, you will not need to pass the connection test or change your firewall settings for Port 2222. Failing the connection test will not affect your ability to access and submit answers to your Aplia assignments.

Networked Computer:

If you are using a networked computer (e.g., a computer located in a lab or library), please let us know the location of your computer and administrator contact, and we will provide the administrator with the necessary information to allow Aplia unrestricted access to this network. Please refer to the For IT Professionals section of our Support information page, which is located on our corporate website at https://www.aplia.com/support/sysreq.jsp

Individual Computer:

If you are using a computer that is not on a network, a security setting on your computer's local firewall is blocking access to this port. Since firewall configurations can be highly customized, you will need to refer to your firewall user manual and/or technical support to properly modify the settings or temporarily disable the firewall. Please note that you will have to assume all risks associated with disabling the firewall; Aplia assumes no responsibility for any unintended consequences that could result.

If you need additional information to resolve this issue, please contact us via e-mail and we will be happy to assist you further.

We're sorry to hear you're experiencing problems with Internet Explorer This is likely because your Adobe Flash Player is out of date or is not operating properly. We suggest running our configuration test at https://www.aplia.com/support/sysreq.jsp#config-test and making sure that you receive eight green check marks.

If you pass the configuration test but are still experiencing trouble, it may be because your Adobe Flash Player has ceased to operate as intended. To fix this problem, we recommend that you remove Flash completely and then reinstall it. Please cut and paste the following link into your browser window to remove Flash from your system:

http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_14157

Once Flash has been uninstalled, you will need to reinstall it. Please follow these steps to do so:

  1. Go to the following Adobe website: http://www.adobe.com/shockwave/download/alternates/#fp and select the appropriate Flash Player for your computer.
  2. Select the appropriate Flash Player for your computer.
  3. Click the Install Now button located at the top of the page.
  4. Follow the installation instructions.
  5. Once the installation is complete, go to www.aplia.com, click Support, then click the link for System Requirements and scroll down to the System Configuration Test.

If that does not solve the problem, we recommend downloading and using the Firefox browser. Please note: The Firefox browser is a free download.

  1. Navigate to the following Mozilla website: http://www.mozilla.org/products/firefox
  2. Click the Download Firefox button located at the top of the page.
  3. Follow the installation instructions.
  4. Once the installation is complete, open your Firefox browser from your desktop icon.
  5. Log in to the Aplia website at www.aplia.com

If the above suggestions don't solve the problem, please contact Support and describe what you're experiencing. The more details you can provide, the better we'll be able to help you.

Yes. Flash is required to see many of the images on Aplia and other websites. Below you will find instructions on how to download a free Adobe Flash Player plug-in for your browser.

  1. Go to the following Adobe website: http://www.adobe.com/shockwave/download/alternates/#fp to download the installation file, click the version of Flash Player appropriate for your operating system and Internet browser you use.
  2. Download the installation file and click the version of Flash Player appropriate for your operating system and Internet browser.
  3. Follow the installation instructions from Adobe for your operating system.
  4. Once the installation is complete, go to www.aplia.com, click Support, then click the link for System Requirements and scroll down to the System Configuration Test.

In order to access Aplia correctly, you will need to pass the six automated tests and both manual tests.

If you require further assistance, please let us know by contacting Support. Please describe the steps you have taken to correct your problem and explain what kind of trouble you are still experiencing.